Cutter Aviation is pleased to announce the promotion of Shelbey Hooker to the position of Director of Client Support. In this new role, Ms. Hooker will oversee all Client Relationship Managers for each brand Cutter Aviation represents, including Pilatus, HondaJet, TBM and Piper Aircraft, as well as engine overhaul services, CitationJet, BeechJet, King Air and jet maintenance.
Cutter’s Client Relationship Managers handle clients on a personal level to ensure the most outstanding experience throughout the sales process and ownership. Cutter earns client rapport and fosters brand loyalty through client-centric services during routine flight operations, maintenance and any unforeseen ownership matters by coordinating action plans with approved service centers.
Ms. Hooker began her tenure with Cutter Aviation in 2009 as a Customer Service representative at Cutter’s Phoenix location. In this role, she created numerous relationships with customers and quickly grew her professional presence and connections. After three years, she accepted a position with General Atomics flying unmanned aircraft. Ms. Hooker then deployed in support of Operation Enduring Freedom where she executed reconnaissance, surveillance, and target acquisition operations during three wartime deployments. She also served as a mission planner and briefing officer for the MQ-1C and MQ-9 aircraft.
In 2013, Ms. Hooker returned to Cutter as the Client Relationship Manager overseeing HondaJet Southwest. As the primary point of contact for each client’s ownership experience, she has supported all of Cutter’s HondaJet owners and operators with great enthusiasm. Her role as an advocate and expeditor for each owner has included guiding post-sale upgrades, updates and maintenance requests by coordinating action plans with service centers until resolved to each client’s satisfaction ensuring positive ownership experiences.
Aside from Ms. Hooker’s dedication to Cutter, she co-founded a non-profit organization called the Red Note Foundation. Over the past six years, she has built a staff and managed over 200 participants in her organization. The Red Note Foundation supports music programs at Arizona Schools in memory of her sister.
While attending Embry-Riddle Aeronautical University, Ms. Hooker earned a B.S. in Professional Aeronautics and a Minor in Helicopter Operations & Safety. She is also an FAA Licensed Commercial Pilot with ratings in Airplanes and Helicopters.